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Our Process

Every Client, Every Project, Every Time.​

At Resolut, two things set us apart and drive every step of our work.

The Client First Experience ™

The Resolut Partner Experience means honesty, responsiveness, adaptability and proactive design for fewer surprises. With a single point of contact, rapid responses, and early discovery, we keep architects protected, owners informed, and projects moving forward without costly change-orders or delays.

Resolut Integrated intelligence ™

Resolut Integrated Intelligence pairs advanced tools and proprietary software with seasoned engineers to catch issues before they become problems. From lifecycle analysis to independent QA/QC, we integrate every system, so costs stay predictable, and design intent becomes reality.

Download our intelligence playbook

The Process Behind Predictable Projects Starts With Our Integration On Day One

Our process is built to reduce risk, eliminate surprises, and protect design intent from start to finish. Guided by the Resolut Partner Experience and powered by Resolut Integrated Intelligence, it ensures every project moves forward with clarity, coordination, and confidence – no matter the scope or service line.

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Discovery and analysis

The Alignment Phase

Get the important decisions right, early. Good engineering starts when we’re at the table from day one. By asking the right questions and surfacing risks early, we help architects and owners avoid costly change orders, reduce litigation risk, and move forward with confidence. Our role is to make everyone on the team look good by bringing clarity and creative solutions before momentum makes changes expensive.
  • Discovery
Identify the right questions with the owner and design team. Establish critical success factors and clarify the “why” behind the project.
  • Analysis
Collect the data and run the models needed to answer those questions, then walk through results together so decisions are informed, not assumed.

What We Provide

  • Whole-building systems review
  • Code/compliance scan
  • NPV and lifecycle cost analysis
  • Vapor pressure/wall assembly validation
  • Early equipment and space planning across disciplines (MEP)

The Alignment Phase

Projects fall apart when ownership is fuzzy or decisions lag. At kick-off, we remove the uncertainty. By establishing clear roles, tools, and expectations up front, we eliminate scope gaps and confusion that lead to redesigns and added costs. For architects it means fewer surprises and stronger coordination; for owners it means peace of mind knowing the team is aligned from day one.

  • Assembling the team
We bring in the right subject matter experts from the start so you have confidence every discipline is represented and ready.
  • Customer success onboarding

One of our dedicated success manager ensures you always have a clear point of contact for questions, concerns, or roadblocks.

  • Internal kickoff
Before drawings even begin, we align our team internally so you see proactive communication instead of reactive problem solving.

What We Provide

  • Single project manager
  • Team org chart with clear ownership
  • Cross-Team Alignment Meeting
  • BIM coordination list established early
  • Client Success onboarding

The Precision Phase

Technology alone cannot guarantee a seamless design. Our disciplined coordination blends advanced tools with accountable engineers to catch conflicts early and resolve overlooked details. By drawing insights from all disciplines, we minimize RFIs and change orders while protecting design intent through construction.

  • Dedicated Coordination
The project is reviewed through weekly standups and three mandatory checks, ensuring ceilings align, equipment is coordinated, and small items are caught before they become big problems.
  • Quality Control
At key milestones, an independent third-party verifies code compliance and completeness so you can trust nothing slips through the cracks.

What We Provide

  • Weekly standups and updates
  • Mandatory coordination checks before submittals
  • Software stack: Revit + CTC toolset, HVAC Solution, proprietary workflows
  • Independent third-party QA/QC oversight
  • Predefined BIM LOD ensuring consistent deliverables

The Assurance Phase

Too often, engineers hand off drawings and disappear, leaving architects and contractors to wrestle with unanswered questions. We take the opposite approach. By staying engaged through site visits and maintaining clear response standards, we protect design intent and keep construction moving. Issues get solved before they turn into delays, giving contractors quick answers, architects confidence, and owners a project that stays on track.

  • On-site presence

We show up at critical construction milestones so you have the right people in the room to protect design intent and address issues before they escalate.

  • Responsiveness
When you need answers, you get them fast. With set response standards and a customer success manager backing you up, you never wait in the dark for updates.

What We Provide

  • Continuity 50 percent of same Principal and PM
  • Active involvement at critical stages of construction: underground, ductwork and piping, above-ceiling, equipment startup, and balancing progress
  • Active OAC participation
  • We aim to answer RFIs within 24 hours and review submittals within 5 days to keep projects on schedule.
  • Extended support with access to partnering and controls when needed
The Validation Phase

Handoffs do not end relationships. We stand behind our work by verifying that systems perform as designed, training owners to operate them with confidence, and staying available as needs evolve. For architects it means proof their design delivers; for owners it means a trusted partner long after ribbon cutting. 

  • Verification and Empowerment

After turnover, we confirm the building is performing as designed and train your team so they can operate systems with confidence.

  • Ongoing Partnership
Even after ribbon cutting, you have continued access to our engineers and client success team, ensuring your building evolves with you instead of leaving you on your own.

What We Provide

  • Post-occupancy survey
  • Warranty and performance visits during both heating and cooling seasons where relevant
  • Proactive assistance in owner and user training
  • Continued engineer and customer success relationship beyond project scope

Clarity Starts with Listening

Before models run or drawings begin, we focus on what matters most – our clients. In Discovery & Analysis, we create alignment by asking better questions, surfacing risks early, and ensuring every decision is rooted in clear communication. With dedicated account managers, transparent updates, and a process built around your goals, we prevent delays and change orders while giving owners and architects confidence from day one.

Expert Alignment from the Start

Kick-off is where momentum and certainty begin. We bring seasoned specialists into the room from day one, establish clear ownership, and align expectations so decisions don’t stall and scope gaps disappear. With a dedicated client success manager and a proven onboarding approach, teams stay coordinated, architects avoid redesign cycles, and owners benefit from experts who set projects up for success from the very first meeting.

Design That Stays Ahead of the Problems

Great coordination requires more than software – it requires foresight. During Design & Coordination, our engineers anticipate issues before they arise, using disciplined workflows, weekly standups, and mandatory checks to eliminate uncertainty and RFIs. By blending advanced tools with proactive communication, we protect design intent, reduce change orders, and keep projects moving without the back-and-forth.

Innovation That Shows Up on Site

In construction, we stay engaged long after drawings are issued. Our engineers show up at critical milestones, supported by proprietary tools and responsive standards that keep answers fast and decisions clear. We solve issues before they become delays, protect design intent in the field, and leverage technology to streamline coordination – giving contractors efficiency, architects confidence, and owners peace of mind.

Common Questions About Our Process

Frequently Asked Question

Every project is unique, but many of the questions we hear from architects and owners are the same. This section helps clarify how the Resolut Process works in practice and what you can expect when partnering with us. If you do not see your question here, our team is always available to provide clear answers.

ASK US A QUESTION
What makes Resolut’s engineering process different from other firms?

Resolut combines technical excellence with a proven process designed for clarity, accountability, and performance. Each phase is built to eliminate ambiguity, reduce rework, and align every stakeholder from concept through commissioning. The result is more predictable outcomes and fewer on-site surprises.

Our process prioritizes coordination early and often. By integrating energy modeling, BIM, and clash detection tools into design, we catch conflicts before construction begins. We also maintain milestone reviews, defined response standards (RFIs within 24 hours, submittals within 5 days), and transparent communication with owners and contractors to prevent scope drift and costly change orders.
Resolut’s experience spans commercial, higher education, healthcare, civic, and high-performance building sectors. We specialize in complex systems such as energy modeling, acoustics, commissioning, and mechanical/electrical design. Each project is approached with precision, performance, and long-term efficiency in mind.
Sustainability is embedded into our modeling and design philosophy. Using tools like IESVE, Therm, and LBNL Window, we optimize systems for performance and code compliance while supporting LEED, Living Building Challenge, and Zero Carbon certifications. We also help clients access utility incentives such as WattSmart, ThermWise, and C-PACE to offset costs and maximize return.
From kickoff to closeout, our engineers act as active partners, not passive consultants. You’ll see milestone presence during underground, ductwork, above-ceiling, and equipment phases, transparent deliverables, and proactive owner training to ensure every system performs as intended long after handoff.

A Partner Long After the Ribbon Cutting

Our work doesn’t end at turnover. In the Validation Phase, we verify performance, train your team, and stay involved as the building comes to life. With post-occupancy surveys, seasonal performance visits, and ongoing access to our engineers and client success team, we remain a true partner – ensuring systems continue to perform and the building evolves alongside your needs.
Resolut
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